Ref 10348

CRM Manager | Telecoms.

  • £43000 + 20% Bonus
We are working on a fantastic opportunity with a telecoms powerhouse who are looking to hire a CRM Manager due to organic growth.
  • The Company

    Created from humble beginnings and set up as a partnership almost 20 years ago, with the aim of becoming a customer champion mobile service provider. They truly have become a huge player within the telecom industry. Boasting the fact, they have over 5 million customers worldwide!

  • The Role

    As a CRM Manager, you will work in a cross-functional squad responsible for the end-to-end delivery of the Retention and Upgrades programme. This role will support and manage the delivery and execution of best-in-class multi-channel communications (digital and direct) to drive incremental upgrades, and revenue, increase NPS and reduce churn.

    You will develop the campaign, creativity, and media efficiency through continual optimisation, rooted in data insights and evaluations. Whilst being customer-centric and commercially focused.

  • The Candidate

    Key attributes of the suitable CRM Manager include:

    • Minimum 1 year of CRM experience working within analytics and data teams
    • Knowledge of CRM best practices, e.g., targeting, channel selection
    • Results-focused with previous CRM experience optimizing towards conversion KPIs

Posted By.

  • Rohan Fernando Headshot

    Rohan Fernando

    Senior Consultant

    Data & Analytics

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