Ref RF10148

Customer Experience Lead – Global Marine Advisory Non-Profit.

  • £75,000
We are searching for a Customer Experience Lead for a 250-year-old marine advisory organisation based in central London.
  • The Client

    • A charity-owned, 250-year-old organisation with 5000+ employees globally
    • On a mission to ‘improve the world’ by advising clients on ocean ecology, sustainability and safety
    • Provide strategic consultancy to a range of clients in more than 75 countries
  • The Opportunity

    This is a great opportunity to join a high performing team that works closely together to deliver outstanding strategic & tactical results, solve business problems, increase customer focus and help to make a difference to the world.

    Specifically, you will lead the drive for world-class customer-centricity across a global business, leveraging data, insights, measurement and experience data to support retention and growth of clients, customer advocacy and value.

  • The Candidate

    The ideal Customer Experience Lead will have:

    • A proven track record in customer experience strategy development and delivery, with tangible evidence of impact on business performance
    • Experience in the voice of the customer, e.g. depth interviews, focus groups, workshops, co-creation techniques and iterative approaches
    • Customer journey mapping and service blueprinting skills, with the ability to translate high-level design into deliverables
    • Experience in root cause analysis and measurement of journey and experience effectiveness
    • Excellent communication, influencing and presentation skills with senior stakeholder audiences

Posted By.

  • Rudy Fernando Headshot

    Rudy Fernando

    Director

    Insight & Strategy

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