We’re looking for two Account Executives who can build strong relationships, immerse themselves in another business, understand data, deliver important insights to clients and take responsibility for their corner of the business.
Our client are customer experience insight specialists who aim to quantify the link between customer loyalty, employee satisfaction and profitability (the Service Profit Chain).
They say their consultative approach is what distinguishes them. Their Account Executives focus on close client relationships, actionable insights and return on investment.
It’s a fairly unique model, one their clients love (98% retention rate (and that 2% was only due to an administration)) and one that’s lead to double digit growth every year since they established their UK office nearly ten years ago. Last year they had their best year yet!
The UK office is now at 40 people, so their slowly moving out of start up mode and into being an established successful business in the UK.
They work with clients big and small across the restaurant and retail trade, from Shell with 35,000 locations globally, to Betty’s Tea Shop with 6 shops in Yorkshire. Others you might get a chance to work on include Sainsbury’s, McDonalds, Morrison’s, Dominos, Nando’s, Coop, New Look and Boots.
Their success is based on two things, the masses of data they collect and analyse (250 million surveys completed each year) and the people they hire. People who can translate that data into actionable insights with measurable financial benefits for their clients.
If that could be you then send over your CV!