This Company manages the long-term savings of millions of people in the UK and across Europe. It has been through a period of significant change. This has resulted in building new Customer Experience teams to deliver a world class customer experience strategy.
The role: Customer Experience Research and Insight Manager
This is an exciting opportunity for a specialist customer experience research and insight professional, ideally with previous clientside financial services insight/research experience.
You must have a developed knowledge and proven experience of using both quantitative and qualitative data analysis and research techniques, as well as significant experience in deploying and managing NPS feedback frameworks and customer panels.
You will need to be as comfortable at contributing to strategy and engaging stakeholders as you are working with the data. There is line management responsibility with the role.