Ref 11883
Senior Manager Marketing Technology – Global Luxury Brand.
- £80,000
Are you passionate about marketing technology and creating seamless, personalized customer journeys? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe.
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🔥 What You'll Do
- Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
- Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
- Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
- Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
- Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
- Leverage data and insights to measure platform success and identify opportunities.
- Ensure compliance with GDPR and data protection standards.
- Provide training and support to maximize tech adoption across the business.
- Stay on the pulse of emerging marketing tech trends.
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🧩 What We're Looking For
- 4+ years’ experience in Marketing Technology, CRM, Digital Marketing, or related fields.
- Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK, Mad Mobile Concierge) and/or CMS systems.
- Strong project management and cross-functional stakeholder skills.
- Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
- Analytical mindset — able to turn customer data into actionable strategies.
- Clear communicator with experience influencing senior leaders.
- Deep understanding of customer journeys and personalization strategies.
- Knowledgeable about GDPR and privacy compliance.
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🎯 Ideal Background
- Degree in Technology, Marketing, Business, or related areas.
- Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
- Hands-on work with Clienteling technology or major CMS platforms is a strong plus.
- Strong data analytics understanding
