This is your chance to join a national law firm that’s genuinely investing in how it works for its people and its clients. You’ll be joining a collaborative team that’s ready to embrace new ways of thinking and looking for someone who can help shape what “great” looks like. You won’t just suggest improvements, you’ll see them through, embedding real change and making things work better across one of the firm’s most important client areas.

Our client is a leading UK law firm known for its people-first approach, inclusive culture, and forward-thinking mindset. They’re on a journey to improve how they deliver exceptional service, balancing operational efficiency with a genuine care for their clients. You’ll join a growing Client Experience & Operations function that plays a central role in that mission. 

🚀 Lead cross-team projects that streamline how work gets done.

⏱️ Identify where time, talent, and energy could be better spent — and help make it happen.

🤝 Collaborate with stakeholders across the business, building trust and influence to embed change.

📊 Measure what matters: using data, insight, and feedback to show impact.

🧩 Act as the problem-solver others turn to — someone who can see both the big picture and the small fixes that make a big difference.

• 3-5 years experience in process improvement or operational change
• Experience in a consultancy, or wider professional services background.
• You’re credible, pragmatic, and know how to navigate complex stakeholder groups (even the stubborn ones!).