Our client is the independent voice for water consumers in England and Wales. Every year, they help thousands of people resolve their water complaints with empathy and expertise. Their research and advocacy don’t just influence policy – they change it, making sure companies and regulators listen to the people they serve. They are now looking for a Consumer Panels Lead to join the team in either Birmingham or Cardiff. 

You’ll report to the Head of Department and lead a brand-new team focused on delivering and managing Consumer Panels – one for each water company.

In this high-impact role, you will:

• Design and oversee the processes that make each panel effective and consistent

• Build relationships with key stakeholders, from regulators to industry leaders

• Translate consumer input into actionable outcomes that change policy and practice

• Ensure that accountability mechanisms are robust, and that consumer voices drive measurable improvements

• Set the tone and culture for a pioneering team working in the public interest

The ideal candidate will have:

• Line management experience.
• Experience working with research agencies to deliver high-quality insights.
• Several years of experience looking after consumer panels.

Our client is the independent voice for water consumers in England and Wales. Every year, they help thousands of people resolve their water complaints with empathy and expertise. Their research and advocacy don’t just influence policy – they change it, making sure companies and regulators listen to the people they serve. They are now looking for two Consumer Panel Managers to join the team in either Birmingham or Cardiff. 

Your role will be to ensure that each water company’s panel runs smoothly, efficiently, and with purpose.

Your days will involve:

• Working with an external research agency to deliver high-quality insights

• Establishing accountability processes that ensure water companies act on what they hear

• Partnering closely with policy experts to turn consumer voices into business change

• Making sure consumers are not just heard — but listened to

The ideal candidate will have:

• 2+ years of experience looking after consumer panels.
• Agency or clientside experience.
• Experience working with research agencies to deliver high-quality insights.