A leading British Telecoms company established for almost two decades with 15,000+ employees, they provide media, telephone, TV, and internet communication services.

This position is focused on supporting the organisations conversion rate optimisation strategy through tracking, analysing, and improving customer web journeys. AB & MVT testing are key elements to the role, as well as experimentation and building dashboards to present your findings.

You will get high exposure to stakeholders across the business, as well as clear progression opportunities and completely hybrid working options.

1. Analysing and improving web journeys to improve CX through AB testing
2. Providing insights and recommendations to the Product team
3. Building dashboards to identify product opportunities

Key attributes of the suitable CRO Analysts include…

• Commercial experience in a web analytics role with AB testing
• Solid understanding of SQL
• Experience creating dashboards and presenting findings

Created from humble beginnings and set up as a partnership almost 20 years ago, with the aim of becoming a customer champion mobile service provider. They truly have become a huge player within the telecom industry. Boasting the fact, they have over 5 million customers worldwide!

Reporting to the Head of Customer Experience & Engagement, you will develop the best-in-class campaign and media efficiency. Planning and prioritising campaigns and communications working collaboratively with various business functions to best drive business outcomes. Whilst building strong working relationships with external agencies + key stakeholders within the company (commercial, insights, CV, and brand teams).

Key attributes of the suitable CRM Expert include:

• 2+ years experience working in a CRM focused role
• Ability to build relationships with multiple stakeholders + external agencies
• Experience of working in an insights-driven role

Created from humble beginnings and set up as a partnership almost 20 years ago, with the aim of becoming a customer champion mobile service provider. They truly have become a huge player within the telecom industry. Boasting the fact, they have over 5 million customers worldwide!

As a CRM Manager, you will work in a cross-functional squad responsible for the end-to-end delivery of the Retention and Upgrades programme. This role will support and manage the delivery and execution of best-in-class multi-channel communications (digital and direct) to drive incremental upgrades, and revenue, increase NPS and reduce churn.

You will develop the campaign, creativity, and media efficiency through continual optimisation, rooted in data insights and evaluations. Whilst being customer-centric and commercially focused.

Key attributes of the suitable CRM Manager include:

• Minimum 1 year of CRM experience working within analytics and data teams
• Knowledge of CRM best practices, e.g., targeting, channel selection
• Results-focused with previous CRM experience optimizing towards conversion KPIs