• Founded in 2016, they are a new kind of digital bank, creating targeted, innovative products to help customer segments that are underserved by the market.
• They have had over $13m of investment to date.
• They come from a diverse range of backgrounds and they challenge every aspect of how financial services operate today, so that they can build unique and dynamic products.

You will be carrying out customer and user research to create insights that directly shape business decisions. There will be an element of both qualitative and quantitative research across a range of methodologies to help create an informed customer view. This will include helping define research objectives, create and script surveys, analyse data and sharing insights.

The ideal candidate will have:

• 1-2 years in qualitative market research. Experience with quantitative research as well is a positive.
• A customer-centric view and enthusiasm towards research.
• Ability to facilitate and conduct user research.
• Strong communication and interpersonal skills.

They are one of the world’s leading online trading providers with offices in 16 countries and over 195,000 clients worldwide, ranging from retail traders to SME organisations.

The main purpose of this role is to help layout the competitive landscape for different product offerings across European markets. You will carry out qualitative research projects to assess the organisation’s market position and look at how customers interact with products, and why they make certain decisions.

• End to end management and delivery of qual research projects
• Presenting findings to CEO and senior teams
• Building a network across the business to understand priorities, performance, and trends

Key attributes of the suitable candidate include:

• Experienced running qual / UX research projects
• Ability to present to senior staff
• Ability to independently research a market, sector, or business specialism