They’re looking for a Director of Client Delivery & Operations to be the final quality gate on everything they deliver — methodology, analysis, and presentation, across custom and subscription work, quant and qual alike. Their client base and project scope are growing in sophistication, including global brand tracking studies and international HNW research programmes, and this role exists to bring the senior technical oversight and delivery leadership needed to match that ambition.

You’ll also play a central role in how the business adopts AI within delivery — genuinely hands-on, not just aware of it — helping capture the efficiency AI and agentic AI can offer while managing the risks with real judgement.

– 12+ years in delivery, market research operations, or consulting operations, ideally within research, insights, analytics, or consulting

– Strong methodological grounding across quant and qual, and genuine confidence overseeing large, complex studies for senior clients

– A background rooted in custom/bespoke research rather than subscription-only work

– Real, hands-on experience with AI and agentic AI tools within a research or data context

– Proven experience leading and developing teams

– Client experience within luxury retail, banking, insurance, hospitality, or luxury-adjacent consumer brands

– An agile, entrepreneurial mindset, and a genuine interest in growing long-term with a scaling business

A competitive, market-benchmarked salary and package, including bonus, pension, and private healthcare. A hybrid working pattern based from a London office, with occasional international travel to collaborate with the wider global team. The opportunity to shape a growing, international consultancy at the leading edge of luxury and consumer intelligence.

Please note: sponsorship is not available for this role — candidates must already have the right to work in the UK.

Nicholson Glover is a specialist recruitment consultancy founded in 2002. We focus exclusively on four disciplines: Customer Research & Insight, Strategy & Innovation, Data, Analytics & AI, and Product & Technology — placing mid-to-senior professionals with agencies, consultancies, corporate teams, and venture-backed businesses.

A boutique qualitative research agency that punches well above its weight. They work with major brands, including household names in FMCG, on communications strategy across EV, financial services, health & wellbeing, and retail. The team is small, expert, and genuinely collaborative. Think tight briefs, shorter sessions, smart thinking, and a culture where your voice is heard.

🗂️ Leading projects end-to-end, from proposal through to ‘So What’
🎙️ Moderating across a range of qual methodologies (often paired sessions rather than large groups)
🤝 Building and owning direct client relationships
🌱 Contributing to new business by nurturing existing contacts
👩‍🏫 Mentoring junior team members and supporting their development

• You’re an established AD with a strong track record in qual research
• You manage your own workload, take pride in your analysis
• You know how to turn findings into genuinely useful strategic thinking.

An independent global insight, research and strategy consultancy with behavioural science at its core. With offices across the globe, they work with some of the world’s most recognisable brands – helping them better understand and influence consumer behaviour. You’ll work with cutting-edge behavioural science tools, apply rigorous BE frameworks on every project, and operate in a culture that genuinely invests in your growth.

No two weeks look the same. You could be exploring search behaviour for a global tech giant, shaping comms around weight loss medication, or running innovation workshops for a major media brand. You’ll manage projects end-to-end, lead junior team members, present to clients, and apply behavioural science thinking to everything you do.

• 3–6 years’ agency-side experience in a predominantly qual role
• Confident moderator across multiple methodologies including online
• A genuine curiosity about behavioural science and human behaviour
• Consumer research background essential