• Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
• Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
• Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
• Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
• Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
• Leverage data and insights to measure platform success and identify opportunities.
• Ensure compliance with GDPR and data protection standards.
• Provide training and support to maximize tech adoption across the business.
• Stay on the pulse of emerging marketing tech trends.

• 4+ years’ experience in Marketing Technology, CRM, Digital Marketing, or related fields.
• Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK, Mad Mobile Concierge) and/or CMS systems.
• Strong project management and cross-functional stakeholder skills.
• Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
• Analytical mindset — able to turn customer data into actionable strategies.
• Clear communicator with experience influencing senior leaders.
• Deep understanding of customer journeys and personalization strategies.
• Knowledgeable about GDPR and privacy compliance.

• Degree in Technology, Marketing, Business, or related areas.
• Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
• Hands-on work with Clienteling technology or major CMS platforms is a strong plus.
• Strong data analytics understanding

This retailer offers a wide range of items, blending style with functionality through major brand partnerships.

The Data Governance Manager will be essential in developing and implementing global data governance standards across the company, ensuring that data used for insights, reporting, and decision-making remains accurate, reliable, and consistent.

Important qualities for the ideal Data Governance Manager are:

• Extensive experience in a Data Governance position, preferably in a multinational company.
• A track record of successfully implementing data governance frameworks, standards, and processes that drive tangible business outcomes.
• Exceptional skills in managing stakeholders and the ability to influence and communicate effectively with both technical and non-technical teams.

A large retail brand with a strong digital and physical presence, serving millions of customers each year.

You will be key in analysing customer data, identifying trends, and providing strategic recommendations. Your insights will directly influence marketing strategies, customer engagement, and overall business growth.

Key attributes of the suitable Senior Customer Insight Analyst include:

• Strong experience in customer analytics, segmentation, and behavioural insights.
• Proficiency with tools such as SQL and Excel, Python (desirable).
• Ability to work cross-functionally and communicate insights effectively to both technical and non-technical stakeholders.

They are a leading global e-commerce company specialising in luxury fashion. They connect style-conscious shoppers with top brands.

As the Data Analyst, you will be a data expert, delivering actionable insights about the customer. You will support decision-making and drive a data-led culture. Creating impactful reports, refining KPIs, leading analytics projects, and collaborating on platform development. Strong communication and strategic thinking are key.

Key attributes of the suitable Data Analyst include:

• 1+ years of experience working in a customer analytics environment
• Proficiency with the use of SQL
• Ability to present actionable Data & Analytics insights to internal stakeholders

Our client is an independent, award-winning insights agency that combines bright brains with bold thinking to help brands understand their customers inside-out. With expertise spanning sectors like FMCG, fashion, tech, travel, and finance, they use cutting-edge methodologies (and even creating their own!) to push boundaries in product innovation, brand strategy, advertising testing, and more.

🏆 Award-Winning Excellence: Be part of a team that’s delivering standout projects that win awards and wow clients.
🤝 Collaborative Culture: Join a supportive, tight-knit team that values curiosity, innovation, and teamwork.
🌟 Feel-Good Benefits: From a generous holiday allowance to career development plans, they’ll invest in your well-being and success.

📊 Lead Insightful Projects: Manage mixed-methodology research projects of all sizes, from ad hoc studies to ongoing programmes.
📋 Qualitative Expertise: Shine as a qualitative moderator, embracing in-person methodologies and exploring new technologies like biometrics.
📈 Quantitative Confidence: Dive into the data, interrogating numbers to uncover powerful stories.
🎯 Client Engagement: Build strong client relationships, grow accounts through compelling proposals, and deliver powerful insights.
🌱 Support Your Team: Coach and motivate junior team members.

✔ A proven ability to manage mixed-methodology research projects.
✔ Skilled in qualitative moderation and eager to explore innovative tools like biometrics.
✔ Confident working with quantitative data to uncover actionable insights.
✔ A track record of building strong client relationships and delivering high-quality work.
✔ A natural team player who thrives in a collaborative, supportive environment.