Founded over 50 years ago, they have become one of the most recognisable brands on the planet. Boasting the fact, they own over 150 stores worldwide and a turnover of more than £5bn year after year. They have become one of the biggest names within the luxury retail space.

Leading customer analysis and insights for the e-commerce channel. You will execute customer performance deep-dive analysis to address key business questions and challenges. Producing actionable insights and presenting these findings to key stakeholders across the business

Key attributes of the suitable Customer Insights Analyst include:

• Experience: 1+ years in Customer Insights within Marketing and CRM.
• Technical Skills: Proficiency with tool likes Excel, PowerBI with SQL a bonus
• Communication Skills: Ability to turn complex analysis into actionable insights.

Imagine working with a team that places consumer insights at the heart of everything they do. You’ll be joining a forward-thinking organisation that values your expertise, encourages your innovative ideas, and supports your professional growth. 🚀

Our client, a leader in the fashion retail sector, recently underwent a significant transformation to stay ahead of industry changes. By consolidating their global Marketing and Branding functions and establishing a cutting-edge Consumer Intelligence and Experience team, they are leveraging consumer insights and predictive analytics to create personalised consumer experiences at scale. 📈 

This is a unique opportunity to be part of a team that is set to revolutionise the way the business thinks about and interacts with its consumers.

As a key player in the Consumer and Market Insights function, you will report to the Global Menswear & Womenswear CMI Lead. 👔👗

Your responsibilities will include:

• Managing Ad Hoc Research Projects: Lead complex research initiatives such as Consumer Decision Journeys across multiple markets, optimising questionnaires, and supporting analysis and presentations. 
• Setting Campaign KPIs: Develop relevant KPIs for marketing plans based on campaign testing benchmarks and brand health tracking. 
• Data Analysis and Reporting: Handle ad hoc data queries, support strategic reviews, and perform detailed analyses to provide actionable insights. 
• Cross-Functional Collaboration: Work with the Customer Insights & Data Analytics team to create comprehensive analyses that drive growth strategies. 
• Agency Partnership: Build and maintain strong relationships with external agencies, identifying innovative methodologies to enhance research outcomes. 

• Research Expertise: Proficient in questionnaire design, sample handling, and quantitative research methods including ad testing and brand trackers.
• Analytical Skills: Exceptional ability to manipulate data and generate strategic insights, presenting them clearly to senior leadership. 
• Proactive Team Player: Able to work autonomously and collaboratively, with a proactive and driven mindset to get stuff done. 
• Curiosity and Passion: A keen interest in consumer behaviour and brand relationships. 
• Category Experience: In global consumer goods and/or retail. 

Established almost 150 years ago, they are one of the world’s leading retail companies within their field. Boasting the fact they have more than 15,000 employees in 35 countries globally.  

With a new CEO at the helm, they are about to embark on a significant phase of growth, so it’s an exciting and pivotal time to join the business and contribute to their journey.  

As the Data & Analytics Manager you will lead a team of analysts. Analysing digital, sales, and consumer data. Providing insights into marketing channel effectiveness and digital performance. Whilst working with a variety of different stakeholders across the company all the way up to the VP level.

Key characteristics of the suitable Data & Analytics Manager Include:

• A few years experience working in the analytics field for a global, multi-brand, multi-channel, and multi-market organisation
• Proven experience modelling customer behaviour, digital marketing, or AdTech
• Exposure to managing either agencies or people