Ref 11970

CMI Lead | Global Fashion Brand.

  • £90,000
We're working with a global fashion brand that is building out a world-class team—and their next hire will lead insight for two of their fastest-growing, most high-profile categories.
  • Why Join?

    This is one of the most exciting insight roles on the market. You’ll be the strategic lead behind two of the fastest-growing categories at one of the world’s most iconic fashion brands. With board visibility, cross-functional collaboration, and the chance to shape global strategy—this is a dream job for someone who thrives on impact.

  • About the Company

    Our client is a global lifestyle brand at the intersection of culture, creativity, and consumer obsession. In recent years, they’ve doubled down on becoming a truly insight-led organisation. This role sits at the heart of that transformation—where business meets style, and data drives direction.

  • The Day-to-Day

    • Lead all insight projects for two fast-growing fashion categories globally.
    • Collaborate with brand and marketing teams to guide strategy and campaign development.
    • Manage research end-to-end—from briefing agencies to building analysis from raw data tables.
    • Deliver 360 consumer views: brand health, usage & attitudes, social listening, trends and more.
    • Present findings directly to senior stakeholders and support long-range planning efforts.
    • Shape a more consumer-centric culture across teams and regions.
  • The Ideal Candidate

    This isn’t a role for someone waiting for a brief to land. You’ll need to be a proactive thinker—someone who sees where the business should go and uses insights to make it happen.

    You’ll enjoy building stories from complex data sets, have a commercial instinct, and a flair for luxury fashion. You won’t be managing a team (yet), so confidence running your own work and influencing upwards is key.

    If you’re a proven insights leader from retail, luxury, or FMCG—and want a seat at the table—this is your moment.

Posted By.

  • Rudy Fernando Headshot

    Rudy Fernando

    Director

    Insight & Strategy

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      Ref 11883

      Senior Manager Marketing Technology – Global Luxury Brand.

      • £80,000
      Are you passionate about marketing technology and creating seamless, personalized customer journeys? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe.
      • 🔥 What You'll Do

        • Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
        • Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
        • Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
        • Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
        • Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
        • Leverage data and insights to measure platform success and identify opportunities.
        • Ensure compliance with GDPR and data protection standards.
        • Provide training and support to maximize tech adoption across the business.
        • Stay on the pulse of emerging marketing tech trends.
      • 🧩 What We're Looking For

        • 4+ years’ experience in Marketing Technology, CRM, Digital Marketing, or related fields.
        • Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK, Mad Mobile Concierge) and/or CMS systems.
        • Strong project management and cross-functional stakeholder skills.
        • Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
        • Analytical mindset — able to turn customer data into actionable strategies.
        • Clear communicator with experience influencing senior leaders.
        • Deep understanding of customer journeys and personalization strategies.
        • Knowledgeable about GDPR and privacy compliance.
      • 🎯 Ideal Background

        • Degree in Technology, Marketing, Business, or related areas.
        • Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
        • Hands-on work with Clienteling technology or major CMS platforms is a strong plus.
        • Strong data analytics understanding

      Posted By.

    • Francis Nicholson Headshot

      Francis Nicholson

      Director

      Data & Strategy

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