This is one of the most exciting insight roles on the market. You’ll be the strategic lead behind two of the fastest-growing categories at one of the world’s most iconic fashion brands. With board visibility, cross-functional collaboration, and the chance to shape global strategy—this is a dream job for someone who thrives on impact.

Our client is a global lifestyle brand at the intersection of culture, creativity, and consumer obsession. In recent years, they’ve doubled down on becoming a truly insight-led organisation. This role sits at the heart of that transformation—where business meets style, and data drives direction.

• Lead all insight projects for two fast-growing fashion categories globally.
• Collaborate with brand and marketing teams to guide strategy and campaign development.
• Manage research end-to-end—from briefing agencies to building analysis from raw data tables.
• Deliver 360 consumer views: brand health, usage & attitudes, social listening, trends and more.
• Present findings directly to senior stakeholders and support long-range planning efforts.
• Shape a more consumer-centric culture across teams and regions.

This isn’t a role for someone waiting for a brief to land. You’ll need to be a proactive thinker—someone who sees where the business should go and uses insights to make it happen.

You’ll enjoy building stories from complex data sets, have a commercial instinct, and a flair for luxury fashion. You won’t be managing a team (yet), so confidence running your own work and influencing upwards is key.

If you’re a proven insights leader from retail, luxury, or FMCG—and want a seat at the table—this is your moment.

• Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
• Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
• Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
• Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
• Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
• Leverage data and insights to measure platform success and identify opportunities.
• Ensure compliance with GDPR and data protection standards.
• Provide training and support to maximize tech adoption across the business.
• Stay on the pulse of emerging marketing tech trends.

• 4+ years’ experience in Marketing Technology, CRM, Digital Marketing, or related fields.
• Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK, Mad Mobile Concierge) and/or CMS systems.
• Strong project management and cross-functional stakeholder skills.
• Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
• Analytical mindset — able to turn customer data into actionable strategies.
• Clear communicator with experience influencing senior leaders.
• Deep understanding of customer journeys and personalization strategies.
• Knowledgeable about GDPR and privacy compliance.

• Degree in Technology, Marketing, Business, or related areas.
• Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
• Hands-on work with Clienteling technology or major CMS platforms is a strong plus.
• Strong data analytics understanding