Ref 11910

Data Analyst| Marketing Performance | Global Brand.

  • £55,000
🚀 Make a measurable impact at the UK’s leading travel gateway. Join one of the UK’s most high-profile transport and infrastructure organisations in a newly created Marketing Data Analyst role. This business connects millions of people every month and is rapidly scaling its data and digital capabilities to deliver smarter, more personalised customer experiences. As a Marketing Data Analyst, you’ll take a leading role in turning complex data into actionable insights across CRM, loyalty, performance marketing, social media, and paid media channels. You’ll work across internal teams and agency partners to build end-to-end reporting, influence decisions, and improve marketing outcomes.
  • 🔍 What you'll be doing:

    • Own marketing data feeds: Manage and optimise datasets from CRM systems, loyalty programs, social, paid media, and more.
    • Drive insights: Build dashboards and run ad-hoc analysis to unlock trends, track performance and improve campaign ROI.
    • Be a key connector: Partner with marketing, tech, and agency teams to ensure reporting alignment, accuracy, and strategic value.
    • Champion improvement: Leverage automation tools and A/B testing to evolve data processes and marketing effectiveness.
    • Support strategic innovation: Enable data-led decision-making that enhances the customer journey and maximises marketing ROI.
  • ✅ What we're looking for:

    • Strong experience in marketing analytics across channels like CRM, loyalty, social media, performance marketing, and paid media.
    • Proficiency working with large datasets and delivering business impact through insight.
    • Strong communicator – able to influence both technical and non-technical stakeholders.
    • Data visualisation know-how (e.g. Tableau, Power BI), and ideally some familiarity with tools like Salesforce and Python/R.
    • A curious, collaborative mindset aligned to values of integrityinclusionteamwork, and continuous improvement.
  • ✨ Why join?

    • Be part of a major transformation in one of the UK’s most recognisable organisations.
    • Work in a purpose-led, inclusive and innovation-driven environment.
    • Competitive benefits and the opportunity to work on data that truly makes a difference – for people, performance, and planet.

    🛬 Ready to take off?

    If you’re excited by the idea of helping a major organisation deliver world-class marketing through data, we’d love to hear from you. Apply now and help shape the future of travel with insights that reach millions.

Posted By.

  • Francis Nicholson Headshot

    Francis Nicholson

    Director

    Data & Strategy

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      Ref 11891

      Research Reporting Analyst | Customer Experience.

      • £58,000
      📊 Join a Team Where Data Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting Analyst to join a passionate Research & Insight team that fuels strategic decision-making across the business—from operations to the C-suite.
      • 💡 Why This Role Stands Out

        You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day.

      • 🔍 What You’ll Be Doing

        • Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel
        • Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign
        • Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights
        • Present your findings to senior stakeholders—including executives and board-level leaders
        • Apply statistical techniques (regression, correlation, hypothesis testing) to uncover patterns and opportunities
      • 👀 What We’re Looking For

        • 3+ years’ experience in market research or data analysis
        • Skilled in customer satisfaction survey analysis (quant and text)
        • Proficient in Power BI, R or Python
        • Strong communication skills—able to explain data to non-technical audiences
        • Organised, curious, and comfortable working independently
      • 🎁 What You’ll Get

        • A 50/50 balance of structured reporting and exploratory insight work
        • Regular exposure to high-level strategic discussions
        • Flexibility, autonomy, and a supportive, insight-driven culture
        • The chance to make your mark in a complex, high-impact service environment

        🚀

        If you’re ready to turn insight into action and help shape a smarter, more customer-centric future, we’d love to hear from you.

      Posted By.

    • Francis Nicholson Headshot

      Francis Nicholson

      Director

      Data & Strategy

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