• Drive Loyalty Strategy: Collaborate with senior stakeholders to refine and implement the loyalty roadmap.
• Own Campaigns: Plan, brief, and execute multi-channel campaigns, managing all aspects from creative to results tracking.
• Grow Partnerships: Develop and manage a network of loyalty and retail partners, creating compelling member propositions.
• Collaborate Cross-Functionally: Work closely with commercial teams, technology providers, and creative agencies to deliver high-impact initiatives.
• Optimise Performance: Monitor campaign KPIs, manage budgets, and ensure delivery against revenue and engagement goals.

You’re a confident and commercially aware loyalty specialist, comfortable leading campaigns and working across complex stakeholder networks. With an analytical mindset and a flair for creativity, you know how to make customer data work harder to drive results.

Essential:

• Experience managing or operating within a customer loyalty programme
• Background in CRM, direct marketing, or partnership marketing
• Skilled at managing agencies, writing creative briefs, and delivering campaigns end-to-end
• Understanding of GDPR and data protection best practices
• Confident with data, performance reporting, and optimisation

Desirable:

• Experience in travel, hospitality, retail, or lifestyle sectors
• Familiarity with loyalty and CRM technology platforms

This is your chance to work on a high-profile loyalty programme at one of the UK’s most exciting and fast-paced destinations. You’ll be part of a collaborative team with access to unique commercial, digital, and customer engagement challenges — and the freedom to make a meaningful impact.

Ready for your next journey?

If you’re passionate about loyalty marketing and looking for your next big challenge, we’d love to hear from you.

🛫 Apply now and be part of something extraordinary.

• Own marketing data feeds: Manage and optimise datasets from CRM systems, loyalty programs, social, paid media, and more.
• Drive insights: Build dashboards and run ad-hoc analysis to unlock trends, track performance and improve campaign ROI.
• Be a key connector: Partner with marketing, tech, and agency teams to ensure reporting alignment, accuracy, and strategic value.
• Champion improvement: Leverage automation tools and A/B testing to evolve data processes and marketing effectiveness.
• Support strategic innovation: Enable data-led decision-making that enhances the customer journey and maximises marketing ROI.

• Strong experience in marketing analytics across channels like CRM, loyalty, social media, performance marketing, and paid media.
• Proficiency working with large datasets and delivering business impact through insight.
• Strong communicator – able to influence both technical and non-technical stakeholders.
• Data visualisation know-how (e.g. Tableau, Power BI), and ideally some familiarity with tools like Salesforce and Python/R.
• A curious, collaborative mindset aligned to values of integrity, inclusion, teamwork, and continuous improvement.

• Be part of a major transformation in one of the UK’s most recognisable organisations.
• Work in a purpose-led, inclusive and innovation-driven environment.
• Competitive benefits and the opportunity to work on data that truly makes a difference – for people, performance, and planet.

🛬 Ready to take off?

If you’re excited by the idea of helping a major organisation deliver world-class marketing through data, we’d love to hear from you. Apply now and help shape the future of travel with insights that reach millions.

You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day.

• Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel
• Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign
• Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights
• Present your findings to senior stakeholders—including executives and board-level leaders
• Apply statistical techniques (regression, correlation, hypothesis testing) to uncover patterns and opportunities

• 3+ years’ experience in market research or data analysis
• Skilled in customer satisfaction survey analysis (quant and text)
• Proficient in Power BI, R or Python
• Strong communication skills—able to explain data to non-technical audiences
• Organised, curious, and comfortable working independently

• A 50/50 balance of structured reporting and exploratory insight work
• Regular exposure to high-level strategic discussions
• Flexibility, autonomy, and a supportive, insight-driven culture
• The chance to make your mark in a complex, high-impact service environment

🚀

If you’re ready to turn insight into action and help shape a smarter, more customer-centric future, we’d love to hear from you.