You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day.

• Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel
• Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign
• Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights
• Present your findings to senior stakeholders—including executives and board-level leaders
• Apply statistical techniques (regression, correlation, hypothesis testing) to uncover patterns and opportunities

• 3+ years’ experience in market research or data analysis
• Skilled in customer satisfaction survey analysis (quant and text)
• Proficient in Power BI, R or Python
• Strong communication skills—able to explain data to non-technical audiences
• Organised, curious, and comfortable working independently

• A 50/50 balance of structured reporting and exploratory insight work
• Regular exposure to high-level strategic discussions
• Flexibility, autonomy, and a supportive, insight-driven culture
• The chance to make your mark in a complex, high-impact service environment

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If you’re ready to turn insight into action and help shape a smarter, more customer-centric future, we’d love to hear from you.

• Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
• Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
• Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
• Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
• Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
• Leverage data and insights to measure platform success and identify opportunities.
• Ensure compliance with GDPR and data protection standards.
• Provide training and support to maximize tech adoption across the business.
• Stay on the pulse of emerging marketing tech trends.

• 4+ years’ experience in Marketing Technology, CRM, Digital Marketing, or related fields.
• Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK, Mad Mobile Concierge) and/or CMS systems.
• Strong project management and cross-functional stakeholder skills.
• Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
• Analytical mindset — able to turn customer data into actionable strategies.
• Clear communicator with experience influencing senior leaders.
• Deep understanding of customer journeys and personalization strategies.
• Knowledgeable about GDPR and privacy compliance.

• Degree in Technology, Marketing, Business, or related areas.
• Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
• Hands-on work with Clienteling technology or major CMS platforms is a strong plus.
• Strong data analytics understanding

They are a leading global e-commerce company specialising in luxury fashion. They connect style-conscious shoppers with top brands.

As the Data Analyst, you will be a data expert, delivering actionable insights about the customer. You will support decision-making and drive a data-led culture. Creating impactful reports, refining KPIs, leading analytics projects, and collaborating on platform development. Strong communication and strategic thinking are key.

Key attributes of the suitable Data Analyst include:

• 1+ years of experience working in a customer analytics environment
• Proficiency with the use of SQL
• Ability to present actionable Data & Analytics insights to internal stakeholders