Our client is a national law firm with a local heart. But they’re more than lawyers and financial experts – they’re people helping people navigate life’s ups and downs. Recognised among the Best Workplaces for Wellbeing 2024, they champion diversity, sustainability, and community investment. Here, your voice shapes tomorrow’s client experience.

As Lead Service Designer (6-month FTC), you’ll be the expert driving better client journeys. Using insight and research, you’ll:

• Lead workshops, map journeys, and pinpoint how to remove friction.

• Turn pain points into plans, blueprints, and tangible improvements.

• Influence teams across Client Experience, Insight, Marketing, and Change.

• Champion the client’s voice at every table, from senior meetings to frontline services.

• Keep an eye on trends and competitors, ensuring the firm stays one step ahead.

This is strategic, hands-on work. You’ll juggle multiple projects, validate ideas with real feedback, and embed meaningful change that clients can feel.

✅ Strong experience in service design and a proven record transforming customer journeys.

✅ You’re a master of design thinking, journey mapping, and turning complexity into clarity.

✅ Experience within the professional services / law / financial services sector. 

• Deliver short-, medium-, and long-term forecasts across passenger demand and commercial impact.
• Build a next-generation forecasting model, leveraging machine learning, cloud computing, and advanced analytics.
• Present insight to senior executives, commercial partners, and regulators.
• Lead scenario planning for events ranging from weather disruptions to macroeconomic shocks.
• Mentor analysts and collaborate across strategy, finance, and operational teams.

• Degree in a quantitative field (e.g. Maths, Engineering, Economics)
• Experience in forecasting, econometrics, or transport modelling
• Skilled in Excel, PowerBI; familiarity with Python or R preferred
• Confident communicator with board-level presentation skills
• Ideally from aviation, transport, infrastructure, or strategic consulting

• Strategic, high-impact role at the heart of a critical UK infrastructure asset
• Direct access to leadership and influence over long-term growth planning
• Blend of technical challenge, policy relevance, and commercial strategy
• Hybrid working, competitive benefits, and career progression

This isn’t just another strategy job. This is a chance to work directly with experienced operators, ex-investors and technologists to build out the next-generation GTM consultancy. You’ll be working with high-growth, PE-backed businesses solving real problems around marketing performance, commercial effectiveness, and product strategy. You’ll also gain early exposure to equity through an EMI scheme—because they want builders, not just joiners.

Our client is a boutique growth consultancy using a proprietary tech stack to decode what’s really happening “under the bonnet” of portfolio company performance. Their clients include leading mid-market PE funds and their portfolio businesses across B2B and B2C sectors. With a team of 10+ and serious momentum, they’re growing fast, and they’re hiring people who can grow with them.

• Own strategic workstreams across GTM, channel, product and customer strategy

• Analyse data from CRMs, web analytics and sales platforms (SQL, Python, Tableau)

• Collaborate with clients and project leads to develop actionable insights

• Present findings and recommendations, not just reports

• Contribute to the firm’s proprietary tech tools and long-term business building

• 2–4 years in strategy consulting, commercial analytics or PE-related roles

• Fluent in SQL and/or Python, and visualisation tools (Tableau preferred)

• Experience in segmentation, marketing analytics, or GTM planning

• Comfortable with ambiguity and complexity (can spot the ‘so what’)

• Ambitious, team-oriented and excited by the idea of helping build something new

Our client works with leading brands in Beverages, CPG, Tech, Financial Services, and more. They’re a genuine alternative to the Big 4—high-impact, low-ego, and fiercely focused on delivering actionable growth strategies. They operate globally, but with the feel of a close, supportive team.

At our client—a specialist strategy consultancy—you won’t just ‘support’ client work. You’ll own pieces of analysis, build client-ready deliverables, and contribute to crafting strategies that drive real growth.

You’ll be part of a collaborative, tight-knit team where your voice is heard and your growth is taken seriously.

• Deliver analysis across multiple client projects (quantitative + qualitative)

• Build clear, logical slides and Excel outputs that land directly with clients

• Participate in client meetings, interviews, and workshops

• Support proposal development and relationship-building activities

• Take proactive ownership of your development and workload

• 1–2 years’ experience in consulting or a commercial strategy role

• Comfortable with both numbers and narratives (Excel + PowerPoint fluent)

• Collaborative, curious, and confident working directly with clients

• Emotionally intelligent and thrives in a team environment

This isn’t a theory-heavy academic role. It’s a high-impact, client-facing position where you’ll help world-leading organisations embed behavioural science into their business strategy.

• Lead multiple client projects that use behavioural frameworks to solve real-world challenges
• Develop strategic behavioural models that influence decisions, communications, and services
• Build Behavioural Centres of Excellence within client organisations
• Act as a trusted advisor to clients – helping them embed behavioural thinking at scale
• Coach and mentor behavioural consultants, shaping the next generation of practitioners
• Identify new commercial opportunities and contribute to business growth

• 3–5 years of experience applying behavioural science in a consultancy or in-house team
• Deep understanding of behavioural frameworks, biases, heuristics, and behavioural strategy
• Confidence working with senior stakeholders and guiding them through complex interventions
• Experience leading client-facing projects end-to-end
• A collaborative, curious mindset – and a love for turning insight into action

• A role at the cutting edge of applied behavioural science
• An energetic, supportive team who love what they do
• Opportunities to grow, mentor, and lead in a fast-moving, impact-driven environment
• A clear pathway to develop your expertise in behavioural architecture

If you’re ready to build smarter systems, influence decision-making at scale, and grow with a team of like-minded behavioural thinkers, we’d love to hear from you.

📩 Apply now and let’s build behaviour change that sticks.

🤖 Work at the forefront of marketing strategy and innovation, using in-house machine learning tools that decode culture, consumer behaviour, and future trends.
🌍 Help transform global businesses across beauty, health insurance, and beyond.
🤝 Work alongside senior strategists, AI specialists, and a fast-growing team spanning global regions.

Our client is a growth studio revolutionising the way brands approach insight, marketing, and brand development. Using a unique blend of AI, data, and strategic expertise, they help clients anticipate change and seize new opportunities.

💡 Own and drive projects that tackle major brand and marketing challenges.
🎯 Make sense of multiple data sources (quantitative, digital, primary & secondary research) to shape insights and recommendations.
🤝 Act as a trusted advisor, challenging clients to think differently and guiding them toward bold, data-backed decisions.

✔ Experience in strategic research, brand marketing, or growth consultancy.
✔ Strong analytical thinker with a commercial storytelling mindset.
✔ Experience leading projects, analysing a range of data sources.
✔ Comfort leading conversations and influencing senior stakeholders.
✔ Passionate about AI, machine learning, and emerging technologies.