With over a decade in the industry, this brand has expanded to more than 150 locations across the UK and proudly supports a community of over 500,000 members. They’ve built a reputation not just for their size and scale, but for a people-first culture and strong core values that are truly embedded across the business.

This is a great opportunity for a commercially curious analyst to work across the full breadth of a fast-moving, consumer-facing business – from trading performance and location strategy to product performance and member behaviour.

The emphasis is on understanding what’s driving performance and helping the business decide what to do next, rather than pure reporting. You’ll own ad hoc business questions end to end, partner with commercial, property and product stakeholders, and take on real ownership as you develop your commercial instincts.

Key attributes of the suitable Customer Insights Analyst include:

• Commercial Analysis: Around 1-2 years’ experience in a commercial, trading, customer, or performance insight role, ideally within a consumer-facing business.
• Analytical Curiosity: Evidence of going beyond reporting what happened – investigating why and recommending what should happen next.
• Technical Skills: Strong, independent SQL skills and confidence using Excel for analysis, with an eye for clear dashboards and visualisations.
• Stakeholder Influence: Proven ability to communicate a clear analytical narrative and constructively challenge non-technical commercial or operational stakeholders.