• Drive Loyalty Strategy: Collaborate with senior stakeholders to refine and implement the loyalty roadmap.
• Own Campaigns: Plan, brief, and execute multi-channel campaigns, managing all aspects from creative to results tracking.
• Grow Partnerships: Develop and manage a network of loyalty and retail partners, creating compelling member propositions.
• Collaborate Cross-Functionally: Work closely with commercial teams, technology providers, and creative agencies to deliver high-impact initiatives.
• Optimise Performance: Monitor campaign KPIs, manage budgets, and ensure delivery against revenue and engagement goals.

You’re a confident and commercially aware loyalty specialist, comfortable leading campaigns and working across complex stakeholder networks. With an analytical mindset and a flair for creativity, you know how to make customer data work harder to drive results.

Essential:

• Experience managing or operating within a customer loyalty programme
• Background in CRM, direct marketing, or partnership marketing
• Skilled at managing agencies, writing creative briefs, and delivering campaigns end-to-end
• Understanding of GDPR and data protection best practices
• Confident with data, performance reporting, and optimisation

Desirable:

• Experience in travel, hospitality, retail, or lifestyle sectors
• Familiarity with loyalty and CRM technology platforms

This is your chance to work on a high-profile loyalty programme at one of the UK’s most exciting and fast-paced destinations. You’ll be part of a collaborative team with access to unique commercial, digital, and customer engagement challenges — and the freedom to make a meaningful impact.

Ready for your next journey?

If you’re passionate about loyalty marketing and looking for your next big challenge, we’d love to hear from you.

🛫 Apply now and be part of something extraordinary.

Our client is a national law firm with a local heart. But they’re more than lawyers and financial experts – they’re people helping people navigate life’s ups and downs. Recognised among the Best Workplaces for Wellbeing 2024, they champion diversity, sustainability, and community investment. Here, your voice shapes tomorrow’s client experience.

As Lead Service Designer (6-month FTC), you’ll be the expert driving better client journeys. Using insight and research, you’ll:

• Lead workshops, map journeys, and pinpoint how to remove friction.

• Turn pain points into plans, blueprints, and tangible improvements.

• Influence teams across Client Experience, Insight, Marketing, and Change.

• Champion the client’s voice at every table, from senior meetings to frontline services.

• Keep an eye on trends and competitors, ensuring the firm stays one step ahead.

This is strategic, hands-on work. You’ll juggle multiple projects, validate ideas with real feedback, and embed meaningful change that clients can feel.

✅ Strong experience in service design and a proven record transforming customer journeys.

✅ You’re a master of design thinking, journey mapping, and turning complexity into clarity.

✅ Experience within the professional services / law / financial services sector. 

A heavyweight within the health & fitness industry. Founded more than 10+ years ago, they have over 150 sites across the UK. Boasting the fact, they have over 500,000 members! They pride themselves on having strong, embedded values and an easy-going culture that ensures they put their people first.

They are hiring a Marketing Analyst to join a fast-growing, data-driven team. In this role, you’ll analyse customer behaviour, marketing performance, and channel effectiveness to inform strategic decisions and optimise media spend. You’ll collaborate closely with marketing, CRM, and external analytics partners. An ideal role for someone who thrives in a commercial environment and loves turning data into actionable insights.

Key attributes of the suitable Marketing Analyst include:

• 3+ years of experience working in data analytics with a proven ability to translate data into actionable insights
• Proficiency with the use of SQL and Microsoft Excel
• Excellent communication skills, with a proven track record of being able to manage multiple stakeholders

They are one of the biggest companies in Europe. Working across multiple offerings, from TV to Mobile and Broadband. With over 20 million customers worldwide, they are one of the leaders in the media and entertainment space.

You will oversee the execution of econometric projects and ensure they align with key business objectives. You will translate econometric insights into actionable decisions, such as budget allocations, while collaborating closely with stakeholders to seamlessly integrate findings into the decision-making process.

Key attributes of a suitable Principal Analyst (MMM) include:

• Proven experience in delivering econometrics projects with a well-established provider in the industry.
• A passion for applying advanced statistical techniques to transform observable data into actionable recommendations.
• Strong understanding of the relevant toolsets for building econometric models, along with advanced proficiency in Excel for data manipulation.

They are one of the biggest companies in Europe. Working across multiple offerings, from TV to Mobile and Broadband. With over 20 million customers worldwide they are one of the leaders in the media and entertainment space.

You will oversee the execution of econometric projects and ensure they align with key business objectives. You will translate econometric insights into actionable decisions, such as budget allocations, while collaborating closely with stakeholders to seamlessly integrate findings into the decision-making process.

Key attributes of a suitable Principal Econometrician include:

• Proven experience in delivering econometrics projects with a well-established provider in the industry.
• A passion for applying advanced statistical techniques to transform observable data into actionable recommendations.
• Strong understanding of the relevant toolsets for building econometric models, along with advanced proficiency in Excel for data manipulation.

• Deliver short-, medium-, and long-term forecasts across passenger demand and commercial impact.
• Build a next-generation forecasting model, leveraging machine learning, cloud computing, and advanced analytics.
• Present insight to senior executives, commercial partners, and regulators.
• Lead scenario planning for events ranging from weather disruptions to macroeconomic shocks.
• Mentor analysts and collaborate across strategy, finance, and operational teams.

• Degree in a quantitative field (e.g. Maths, Engineering, Economics)
• Experience in forecasting, econometrics, or transport modelling
• Skilled in Excel, PowerBI; familiarity with Python or R preferred
• Confident communicator with board-level presentation skills
• Ideally from aviation, transport, infrastructure, or strategic consulting

• Strategic, high-impact role at the heart of a critical UK infrastructure asset
• Direct access to leadership and influence over long-term growth planning
• Blend of technical challenge, policy relevance, and commercial strategy
• Hybrid working, competitive benefits, and career progression

Our client is the independent voice for water consumers in England and Wales. Every year, they help thousands of people resolve their water complaints with empathy and expertise. Their research and advocacy don’t just influence policy – they change it, making sure companies and regulators listen to the people they serve. They are now looking for a Consumer Panels Lead to join the team in either Birmingham or Cardiff. 

You’ll report to the Head of Department and lead a brand-new team focused on delivering and managing Consumer Panels – one for each water company.

In this high-impact role, you will:

• Design and oversee the processes that make each panel effective and consistent

• Build relationships with key stakeholders, from regulators to industry leaders

• Translate consumer input into actionable outcomes that change policy and practice

• Ensure that accountability mechanisms are robust, and that consumer voices drive measurable improvements

• Set the tone and culture for a pioneering team working in the public interest

The ideal candidate will have:

• Line management experience.
• Experience working with research agencies to deliver high-quality insights.
• Several years of experience looking after consumer panels.

• Own marketing data feeds: Manage and optimise datasets from CRM systems, loyalty programs, social, paid media, and more.
• Drive insights: Build dashboards and run ad-hoc analysis to unlock trends, track performance and improve campaign ROI.
• Be a key connector: Partner with marketing, tech, and agency teams to ensure reporting alignment, accuracy, and strategic value.
• Champion improvement: Leverage automation tools and A/B testing to evolve data processes and marketing effectiveness.
• Support strategic innovation: Enable data-led decision-making that enhances the customer journey and maximises marketing ROI.

• Strong experience in marketing analytics across channels like CRM, loyalty, social media, performance marketing, and paid media.
• Proficiency working with large datasets and delivering business impact through insight.
• Strong communicator – able to influence both technical and non-technical stakeholders.
• Data visualisation know-how (e.g. Tableau, Power BI), and ideally some familiarity with tools like Salesforce and Python/R.
• A curious, collaborative mindset aligned to values of integrity, inclusion, teamwork, and continuous improvement.

• Be part of a major transformation in one of the UK’s most recognisable organisations.
• Work in a purpose-led, inclusive and innovation-driven environment.
• Competitive benefits and the opportunity to work on data that truly makes a difference – for people, performance, and planet.

🛬 Ready to take off?

If you’re excited by the idea of helping a major organisation deliver world-class marketing through data, we’d love to hear from you. Apply now and help shape the future of travel with insights that reach millions.

Our client is the independent voice for water consumers in England and Wales. Every year, they help thousands of people resolve their water complaints with empathy and expertise. Their research and advocacy don’t just influence policy – they change it, making sure companies and regulators listen to the people they serve. They are now looking for two Consumer Panel Managers to join the team in either Birmingham or Cardiff. 

Your role will be to ensure that each water company’s panel runs smoothly, efficiently, and with purpose.

Your days will involve:

• Working with an external research agency to deliver high-quality insights

• Establishing accountability processes that ensure water companies act on what they hear

• Partnering closely with policy experts to turn consumer voices into business change

• Making sure consumers are not just heard — but listened to

The ideal candidate will have:

• 2+ years of experience looking after consumer panels.
• Agency or clientside experience.
• Experience working with research agencies to deliver high-quality insights.

An innovative group crafting unique spaces where play and technology come together. Their focus is on creating memorable moments through reimagined leisure.

We’re seeking a sharp, strategic Senior Data Analyst to join our client. You will turn data into powerful stories that drive decision-making. Partnering with teams across cross-functional stakeholders, i.e., marketing, product, to uncover insights that shape this company’s future.

Key attributes of the suitable Senior Data Analyst include:

• Experience of working in customer, marketing & loyalty analytics, with evidence of producing actionable insights to stakeholders
• Proficiency with the use of SQL
• Experience of using data visualisation tools such as PowerBI, to create compelling dashboards