Ref 11968

Loyalty and Partnerships Manager | Major Airport.

  • to £50,000
✈️ Loyalty & Partnerships Manager — Major Travel & Retail Hub Shape the future of customer loyalty at one of the UK’s most dynamic travel destinations We’re looking for an experienced Loyalty & Partnerships Manager to help develop and deliver a premium loyalty programme used by millions of travellers and employees across a major global travel and retail hub. In this pivotal role, you’ll support the strategic evolution of the loyalty proposition, lead engaging campaigns, and grow impactful partnerships that enhance customer experience and commercial performance.
  • 🌟 What you’ll be doing

    • Drive Loyalty Strategy: Collaborate with senior stakeholders to refine and implement the loyalty roadmap.
    • Own Campaigns: Plan, brief, and execute multi-channel campaigns, managing all aspects from creative to results tracking.
    • Grow Partnerships: Develop and manage a network of loyalty and retail partners, creating compelling member propositions.
    • Collaborate Cross-Functionally: Work closely with commercial teams, technology providers, and creative agencies to deliver high-impact initiatives.
    • Optimise Performance: Monitor campaign KPIs, manage budgets, and ensure delivery against revenue and engagement goals.
  • 🤝 About you

    You’re a confident and commercially aware loyalty specialist, comfortable leading campaigns and working across complex stakeholder networks. With an analytical mindset and a flair for creativity, you know how to make customer data work harder to drive results.

    Essential:

    • Experience managing or operating within a customer loyalty programme
    • Background in CRM, direct marketing, or partnership marketing
    • Skilled at managing agencies, writing creative briefs, and delivering campaigns end-to-end
    • Understanding of GDPR and data protection best practices
    • Confident with data, performance reporting, and optimisation

    Desirable:

    • Experience in travel, hospitality, retail, or lifestyle sectors
    • Familiarity with loyalty and CRM technology platforms
  • Why join?

    This is your chance to work on a high-profile loyalty programme at one of the UK’s most exciting and fast-paced destinations. You’ll be part of a collaborative team with access to unique commercial, digital, and customer engagement challenges — and the freedom to make a meaningful impact.

    Ready for your next journey?

    If you’re passionate about loyalty marketing and looking for your next big challenge, we’d love to hear from you.

    🛫 Apply now and be part of something extraordinary.

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  • Francis Nicholson Headshot

    Francis Nicholson

    Director

    Data & Strategy

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      Ref 11962

      Senior Research Executive | Strategic Insights Consultancy.

      • £40,000
      • 🏛️ The Company

        Our client is a creative insight consultancy known for bringing a strategic mentality to research. Born from the world of top-tier ad and creative agencies, they’ve built a reputation for delivering insight that drives change. They are a tight-knit, employee-owned agency that cares deeply about people, about ideas, and about doing work that excites. They are looking for a Senior Research Executive to join their London-based team.

      • 🚀 The Opportunity

        Here, you’ll work on big, complex questions that genuinely matter like what Gen Z in the UK really wants from life, or how global youth cultures can shape brand strategy. You will:

        • Work on insight-rich qual projects, from set-up to storytelling

        • Design creative approaches and running engaging groups/interviews

        • Write smart, strategic debriefs that inspire action

        • Work across cultural, strategic, and brand positioning challenges

        • Collaborate with smart, generous teammates who’ll back you all the way

      • 😀 The Candidate

        The ideal candidate will have:

        ✔️ 2+ years in qual or strategic research

        ✔️ Brilliant moderation and narrative-writing skills

        ✔️ A restless, curious mind – and a love for big questions

      Posted By.

    • Cameron Maskell Headshot

      Cameron Maskell

      Lead Consultant

      Research & Insight

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        Ref 11948

        Associate | Banking Market Intel.

        • £36,000
        If you thrive on detail, love the puzzle of turning information into insight, and want to be part of something long-term and meaningful—this is for you.
        • 🏢 About the Company

          Our client is a leading provider of global research and consulting services in the cards and payments, retail technology, and banking automation industries. They serve major players in the financial world with independent data they can trust. The team is diverse, international, and collaborative—with a strong track record of developing talent from within.

        • 🚀 Why Join?

          You’ll join a tight-knit team managing a flagship global research project used by the biggest names in banking and payments.

          This isn’t entry-level admin. You’ll be quality-checking critical deliverables, shaping methodology, coaching contributors, and working closely with project leaders.

        • 📅 The Day-to-Day

          • Oversee freelance researchers gathering data from banking websites globally.

          • Check for accuracy, consistency, and completeness in Excel-based deliverables.

          • Be the go-to for methodological questions and help refine guidance.

          • Work directly with the Project Manager on planning, timelines, and client requests.

          • Support occasional content creation and market assessments.

        • 👀 The Ideal Candidate

          You might be a recent grad with 1–2 years of experience or someone already in a research or analytical role—but what you really bring is precision, logic, and a love of problem-solving.

          • Strong Excel and data handling skills
          • Curious, methodical, and communicative
          • Excellent written English and confidence handling complex instructions
          • Able to juggle deadlines and feedback, with an eye for what’s “client-ready”

        Posted By.

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        Rudy Fernando

        Director

        Insight & Strategy

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          Ref 11910

          Data Analyst| Marketing Performance | Global Brand.

          • £55,000
          🚀 Make a measurable impact at the UK’s leading travel gateway. Join one of the UK’s most high-profile transport and infrastructure organisations in a newly created Marketing Data Analyst role. This business connects millions of people every month and is rapidly scaling its data and digital capabilities to deliver smarter, more personalised customer experiences. As a Marketing Data Analyst, you’ll take a leading role in turning complex data into actionable insights across CRM, loyalty, performance marketing, social media, and paid media channels. You’ll work across internal teams and agency partners to build end-to-end reporting, influence decisions, and improve marketing outcomes.
          • 🔍 What you'll be doing:

            • Own marketing data feeds: Manage and optimise datasets from CRM systems, loyalty programs, social, paid media, and more.
            • Drive insights: Build dashboards and run ad-hoc analysis to unlock trends, track performance and improve campaign ROI.
            • Be a key connector: Partner with marketing, tech, and agency teams to ensure reporting alignment, accuracy, and strategic value.
            • Champion improvement: Leverage automation tools and A/B testing to evolve data processes and marketing effectiveness.
            • Support strategic innovation: Enable data-led decision-making that enhances the customer journey and maximises marketing ROI.
          • ✅ What we're looking for:

            • Strong experience in marketing analytics across channels like CRM, loyalty, social media, performance marketing, and paid media.
            • Proficiency working with large datasets and delivering business impact through insight.
            • Strong communicator – able to influence both technical and non-technical stakeholders.
            • Data visualisation know-how (e.g. Tableau, Power BI), and ideally some familiarity with tools like Salesforce and Python/R.
            • A curious, collaborative mindset aligned to values of integrityinclusionteamwork, and continuous improvement.
          • ✨ Why join?

            • Be part of a major transformation in one of the UK’s most recognisable organisations.
            • Work in a purpose-led, inclusive and innovation-driven environment.
            • Competitive benefits and the opportunity to work on data that truly makes a difference – for people, performance, and planet.

            🛬 Ready to take off?

            If you’re excited by the idea of helping a major organisation deliver world-class marketing through data, we’d love to hear from you. Apply now and help shape the future of travel with insights that reach millions.

          Posted By.

        • Francis Nicholson Headshot

          Francis Nicholson

          Director

          Data & Strategy

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            Ref 11909

            Consumer Panel Manager | Utilities Advocacy Body.

            • £45,000
            • 🏢 The Company

              Our client is the independent voice for water consumers in England and Wales. Every year, they help thousands of people resolve their water complaints with empathy and expertise. Their research and advocacy don’t just influence policy – they change it, making sure companies and regulators listen to the people they serve. They are now looking for two Consumer Panel Managers to join the team in either Birmingham or Cardiff. 

            • 📅 The Day-to-Day

              Your role will be to ensure that each water company’s panel runs smoothly, efficiently, and with purpose.

              Your days will involve:

              • Working with an external research agency to deliver high-quality insights

              • Establishing accountability processes that ensure water companies act on what they hear

              • Partnering closely with policy experts to turn consumer voices into business change

              • Making sure consumers are not just heard — but listened to

            • 🌟 The Candidate

              The ideal candidate will have:

              • 2+ years of experience looking after consumer panels.
              • Agency or clientside experience.
              • Experience working with research agencies to deliver high-quality insights.

            Posted By.

          • Cameron Maskell Headshot

            Cameron Maskell

            Lead Consultant

            Research & Insight

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              Ref 11866

              Senior Research Executive | Healthcare Insights Consultancy.

              • £36,000
              • 🏛️ The Company

                Our client is a globally recognised healthcare insight and strategy agency committed to tech-led innovation. Specialising in areas such as Oncology, Immunology, Respiratory, and Cardiovascular, they leverage AI-powered tools to deliver actionable insights. With a supportive, people-first culture and a focus on employee development, they’ve consistently been ranked among the best places to work. They’re proud to be a 100% women-owned business and passionate about driving meaningful change through data and insights.

              • 🚀 The Opportunity

                As a Senior Research Executive, you’ll play a pivotal role in project management and client servicing, ensuring everything runs smoothly. From drafting questionnaires and moderating interviews to presenting findings and managing relationships with clients, your work will be varied and impactful. You’ll be the “project orchestrator,” keeping everything on track and helping to deliver high-quality insights. With the guidance of senior team members, you’ll gain the experience and autonomy to lead smaller projects and contribute to reports and presentations, all while managing multiple projects at once.

              • 😀 The Candidate

                The ideal candidate will have:

                • 2-3 years of experience in healthcare market research
                • Experience in quantitative and/or qualitative research methods.
                • Excellent project management skills.

              Posted By.

            • Cameron Maskell Headshot

              Cameron Maskell

              Lead Consultant

              Research & Insight

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                Ref 11868

                Senior Consultant – Behavioural Science.

                • £50,000
                The Company: This behavioural science consultancy is at the forefront of using evidence-based insights to improve customer and employee experiences — and they're hiring a Behavioural Consultant with a passion for behavioural architecture and strategic interventions. Ready to build frameworks that actually change behaviour?
                • 🔍 What you’ll do:

                  This isn’t a theory-heavy academic role. It’s a high-impact, client-facing position where you’ll help world-leading organisations embed behavioural science into their business strategy.

                  • Lead multiple client projects that use behavioural frameworks to solve real-world challenges
                  • Develop strategic behavioural models that influence decisions, communications, and services
                  • Build Behavioural Centres of Excellence within client organisations
                  • Act as a trusted advisor to clients – helping them embed behavioural thinking at scale
                  • Coach and mentor behavioural consultants, shaping the next generation of practitioners
                  • Identify new commercial opportunities and contribute to business growth

                   

                • 🎯 What you bring:

                  • 3–5 years of experience applying behavioural science in a consultancy or in-house team
                  • Deep understanding of behavioural frameworks, biases, heuristics, and behavioural strategy
                  • Confidence working with senior stakeholders and guiding them through complex interventions
                  • Experience leading client-facing projects end-to-end
                  • A collaborative, curious mindset – and a love for turning insight into action
                • 🌟 What you’ll get:

                  • A role at the cutting edge of applied behavioural science
                  • An energetic, supportive team who love what they do
                  • Opportunities to grow, mentor, and lead in a fast-moving, impact-driven environment
                  • A clear pathway to develop your expertise in behavioural architecture

                  If you’re ready to build smarter systems, influence decision-making at scale, and grow with a team of like-minded behavioural thinkers, we’d love to hear from you.

                  📩 Apply now and let’s build behaviour change that sticks.

                Posted By.

              • Francis Nicholson Headshot

                Francis Nicholson

                Director

                Data & Strategy

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                  Ref 11864

                  Account Manager | Customer Experience.

                  • £50,000 DOE
                  We are partnering with a leading company in the customer experience space, they are seeking an Account Manager to join their growing team.
                  • The Company

                    Specialising in experience management, this company helps businesses leverage data-driven insights to improve engagement and satisfaction across various touchpoints. Their solutions enable clients to track, analyse, and enhance customer and employee experiences.

                  • The Role

                    As an Account Manager, you will be the key point of contact for assigned clients, ensuring the successful adoption and long-term value of the company’s solutions. Your role will involve strategic consultation, fostering relationships, and ensuring clients’ needs are met with tailored solutions.

                  • The Candidate

                    The ideal candidate will have:

                    • A strong understanding of technology-driven solutions and their integration into client environments.
                    • At least 3-5+ years of experience in account management, sales, or related fields.
                    • A consultative approach to understanding client challenges and delivering impactful solutions.

                  Posted By.

                • Rohan Fernando Headshot

                  Rohan Fernando

                  Lead Consultant

                  Data & Analytics

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