Ref 11891

Research Reporting Analyst | Customer Experience.

  • £58,000
📊 Join a Team Where Data Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting Analyst to join a passionate Research & Insight team that fuels strategic decision-making across the business—from operations to the C-suite.
  • 💡 Why This Role Stands Out

    You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day.

  • 🔍 What You’ll Be Doing

    • Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel
    • Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign
    • Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights
    • Present your findings to senior stakeholders—including executives and board-level leaders
    • Apply statistical techniques (regression, correlation, hypothesis testing) to uncover patterns and opportunities
  • 👀 What We’re Looking For

    • 3+ years’ experience in market research or data analysis
    • Skilled in customer satisfaction survey analysis (quant and text)
    • Proficient in Power BI, R or Python
    • Strong communication skills—able to explain data to non-technical audiences
    • Organised, curious, and comfortable working independently
  • 🎁 What You’ll Get

    • A 50/50 balance of structured reporting and exploratory insight work
    • Regular exposure to high-level strategic discussions
    • Flexibility, autonomy, and a supportive, insight-driven culture
    • The chance to make your mark in a complex, high-impact service environment

    🚀

    If you’re ready to turn insight into action and help shape a smarter, more customer-centric future, we’d love to hear from you.

Posted By.

  • Francis Nicholson Headshot

    Francis Nicholson

    Director

    Data & Strategy

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      Ref 11767

      Strategist | Segmentation.

      • £40,000
      You're analytical, but you're also a builder. Someone who sees patterns, spots opportunities, and knows how to turn segmentation and market data into strategies that help brands lead, not just compete. If you’re excited to blend data analytics with real-world growth strategy, this is the role you’ve been waiting for.
      • 🏢The Company

        Our client is a growth studio revolutionising the way brands approach insight, marketing, and brand development. Using a unique blend of AI, data, and strategic expertise, they help clients anticipate change and seize new opportunities.

      • 🤝 Why Join?

        • You’ll shape client thinking, drive growth outcomes, and be part of a consultancy that’s combining human insight with next-gen machine learning tools.
        • You’ll be at the centre of strategy projects that truly make a difference, working across analytics, segmentation, market sizing, and commercial planning.
        • This isn’t number-crunching for the sake of it. It’s analysis with impact.
      • 📆 The Day-to-Day

        • Lead segmentation/demand space projects to inform brand growth strategies
        • Work with multiple sources of data, including cutting edge AI
        • Present insights directly to clients and manage day-to-day project operations
        • Contribute ideas to how brands can better tap into cultural and commercial trends
      • 🧠 The Ideal Candidate

        • 2+ years’ experience in strategy consulting, research or marketing strategy roles
        • Strong track record leading segmentation/demand space and market sizing exercises
        • Analytical thinker with commercial storytelling skills
        • Collaborative, self-starting, and passionate about unlocking brand growth
        • Excited about the future of data, AI, and machine learning

      Posted By.

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      Rudy Fernando

      Director

      Insight & Strategy

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        Ref 11890

        Consultant | Growth Strategy.

        • £48,000
        You’re smart, curious, and tired of feeling like a tiny cog in a giant machine. You want meaningful exposure to clients, ownership of work that matters, and a team that genuinely invests in your development. If that sounds like you, this could be your move.
        • 🧠 About The Company

          Our client works with leading brands in Beverages, CPG, Tech, Financial Services, and more. They’re a genuine alternative to the Big 4—high-impact, low-ego, and fiercely focused on delivering actionable growth strategies. They operate globally, but with the feel of a close, supportive team.

        • 🌟 Why Join?

          At our client—a specialist strategy consultancy—you won’t just ‘support’ client work. You’ll own pieces of analysis, build client-ready deliverables, and contribute to crafting strategies that drive real growth.

          You’ll be part of a collaborative, tight-knit team where your voice is heard and your growth is taken seriously.

        • 📆 The Day-to-Day

          • Deliver analysis across multiple client projects (quantitative + qualitative)

          • Build clear, logical slides and Excel outputs that land directly with clients

          • Participate in client meetings, interviews, and workshops

          • Support proposal development and relationship-building activities

          • Take proactive ownership of your development and workload

        • 🔍 The Ideal Candidate

          • 1–2 years’ experience in consulting or a commercial strategy role

          • Comfortable with both numbers and narratives (Excel + PowerPoint fluent)

          • Collaborative, curious, and confident working directly with clients

          • Emotionally intelligent and thrives in a team environment

        Posted By.

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        Rudy Fernando

        Director

        Insight & Strategy

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          Ref 11883

          Senior Manager Marketing Technology – Global Luxury Brand.

          • £80,000
          Are you passionate about marketing technology and creating seamless, personalized customer journeys? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe.
          • 🔥 What You'll Do

            • Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
            • Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
            • Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
            • Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
            • Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
            • Leverage data and insights to measure platform success and identify opportunities.
            • Ensure compliance with GDPR and data protection standards.
            • Provide training and support to maximize tech adoption across the business.
            • Stay on the pulse of emerging marketing tech trends.
          • 🧩 What We're Looking For

            • 4+ years’ experience in Marketing Technology, CRM, Digital Marketing, or related fields.
            • Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK, Mad Mobile Concierge) and/or CMS systems.
            • Strong project management and cross-functional stakeholder skills.
            • Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
            • Analytical mindset — able to turn customer data into actionable strategies.
            • Clear communicator with experience influencing senior leaders.
            • Deep understanding of customer journeys and personalization strategies.
            • Knowledgeable about GDPR and privacy compliance.
          • 🎯 Ideal Background

            • Degree in Technology, Marketing, Business, or related areas.
            • Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
            • Hands-on work with Clienteling technology or major CMS platforms is a strong plus.
            • Strong data analytics understanding

          Posted By.

        • Francis Nicholson Headshot

          Francis Nicholson

          Director

          Data & Strategy

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            Ref 11880

            Manager | Banking Research.

            • £65,000
            You’ve grown tired of roles where “project management” really means “doing everything yourself”. You want to lead (really lead) smart, capable teams across a mix of client work. You're ready to shape deliverables, influence direction, and mentor others… without drowning in the detail. Sound familiar? This one’s for you.
            • 🧠 About the Company

              Our client is a highly respected insights and advisory firm serving some of the world’s top banks, insurers, and tech firms. Their work spans the future of payments, retail technology, and automation—and their data is a go-to source for market leaders and regulators alike.

              Their culture is smart, supportive, and low-ego. They promote from within and take pride in developing people. Following some exciting changes in leadership, they’re now investing in strengthening their project management capability.

            • 📆 The Day-to-Day

              • Lead multiple client-facing and internal research projects
              • Guide and coach a team of analysts and associates
              • Work closely with sector leads and commercial teams to deliver high-impact outputs
              • Shape project structures, improve delivery processes, and build new client offerings
              • Occasionally dip into the detail on smaller projects—but your main focus is people and performance
            • 🔍 The Ideal Candidate

              • 5+ years in research or consulting
              • 3+ years leading teams and projects
              • Strong quant skills and commercial awareness
              • The ability to inspire, support and challenge a team
              • A calm, clear communicator who can manage clients and internal stakeholders
            • 🌟 Why Join?

              Lead Ambitious Research Projects Without Getting Stuck in the Weeds

              This is your chance to step into a true leadership role at a respected research and consulting firm that’s growing fast and evolving smart. You’ll manage a 10–15 person team working across diverse projects—published research, data services, and consulting pieces. It’s not about ticking boxes or endless reporting. It’s about making great work happen and helping others thrive.

              If you’re craving a role where you can influence process, raise standards, and support smart people doing rigorous research, you’ll feel right at home here.

            Posted By.

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            Rudy Fernando

            Director

            Insight & Strategy

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              Ref 11874

              Manager (Data Science) | Consulting.

              • £80,000
              We are working on an exciting opportunity with a well-established data consultancy that is hiring for a Manager (Data Science).
              • The Company

                This firm is a strategic analytics consultancy that combines AI, data science, and commercial insight. They specialise in developing advanced analytics solutions for clients in finance, retail, private equity, the public sector, etc.

              • The Role

                As the Manager (Data Science), you will lead a team of data scientists and analysts to develop data-driven solutions that drive business decisions and strategic initiatives.

                Overseeing the end-to-end data science lifecycle, from scoping out client needs to deploying ML models.

              • The Candidate

                Key attributes of the suitable Manager (Data Science) include:

                • At least 3+ years of commercial data science experience
                • Experience within consulting, especially in sectors like Financial Services, Retail, Tech, Public Sector, etc.
                • Strong communication skills with experience in dealing with both technical and non-technical stakeholders

              Posted By.

            • Rohan Fernando Headshot

              Rohan Fernando

              Lead Consultant

              Data & Analytics

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                Ref 11873

                Senior Manager (Data Science) | Consulting.

                • £100,000
                We are working on an exciting opportunity with a well-established data consultancy, that is hiring for a Senior Manager (Data Science).
                • The Company

                  This firm is a strategic analytics consultancy that combines AI, data science, and commercial insight. They specialise in developing advanced analytics solutions for clients in industries such as finance, retail, private equity, public sector, etc.

                • The Role

                  As the Senior Manager (Data Science), you will lead a team of data scientists and analysts to develop data-driven solutions that drive business decisions and strategic initiatives.

                  This role will be heavy on the client-facing side, where you will oversee the end-to-end data science lifecycle, from scoping out client needs to deploying ML models.

                • The Candidate

                  Key attributes of the suitable Senior Manager (Data Science) include:

                  • At least 5+ years of commercial data science experience
                  • Experience within consulting, especially in sectors like Financial Services, Retail, Tech, Public Sector, etc.
                  • Strong communication skills with experience in dealing with both technical and non-technical stakeholders

                Posted By.

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                Rohan Fernando

                Lead Consultant

                Data & Analytics

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                  Ref 11870

                  Senior Research Manager – Strategic Comms for Pharma.

                  • £52,000
                  This award-winning strategic communications consultancy, uses evidence-led insights to help clients—particularly in healthcare, pharma, and regulated sectors—achieve meaningful impact in their creative communication campaigns through data-driven decision-making.
                  • What you'll do:

                    🚀 Ready to turn insight into impact? This Senior Research Manager (mixed methods) role is your chance to lead high-value projects that shape strategy across healthcare and pharma.

                    📊 If you love data, strategy, and making a difference—this one’s for you.

                    🚀 Lead Insightful Change

                    Join a collaborative team that powers strategy with evidence. You’ll work at the heart of complex, high-impact projects across healthcare, pharma, and regulated sectors—translating insight into real-world outcomes.

                    📊 Own Your Projects

                    From qual to quant, you’ll drive end-to-end research—designing, delivering, and debriefing with confidence. We’re method-agnostic, so your versatility is valued (and supported).

                    🌍 Influence What’s Next

                    Work alongside strategists, data scientists, and behavioural experts to shape smarter communications, influence decision-making, and tackle briefs that often don’t have a clear path (yet).

                    🌱 Make Your Mark

                    Help pitch winning proposals and deliver them, and build meaningful client relationships—this is a career-defining role for a curious, commercially minded Senior Research Manager.

                  • Must-Have Technical Research Skills:

                    🔬 Quantitative and Qualitative Methodology Expertise

                    • Confident leading both qual and quant projects from end to end eg multi market brand health trackers OR writing discussion guides and help moderate focus groups.
                    • Skilled in designing research instruments, analysing data, and delivering impactful debriefs
                    • Methodologically versatile—able to adapt to different client needs under pressure

                    📊 Data Analysis & Statistical Skills

                    • Comfortable with data interpretation and basic analysis tools
                    • Experience applying data science or statistical techniques to segment audiences or drive insight-led strategies
                    • Understand the role Data Science and AI can play in the research solution

                    📝 Proposal and Reporting Precision

                    • Demonstrated ability to craft high-quality proposals and compelling reports
                    • Can extract clear, actionable insight from complex data—not just describe what happened

                  Posted By.

                • Francis Nicholson Headshot

                  Francis Nicholson

                  Director

                  Data & Strategy

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                    Senior Research Executive | Social Research Agency.

                    • £40,000
                    • 🏛️ The Company

                      Our client is an internationally respected insight and strategy consultancy. They support corporate giants, public bodies, and charities with strategic insight, campaign development, and engagement during times of change. Whether it’s testing a new message, understanding shifting public opinion, or guiding stakeholder dialogue – they’re in the room for the big decisions.

                      They are known for a deep grasp of the political, social and cultural landscape, long-standing client relationships built on trust and an employee-owned culture where great people do great work.

                    • 🚀 The Opportunity

                      As a Senior Research Executive, you’ll help shape and run end-to-end research projects across qualitative and quantitative methods. Expect to:

                      • Conduct stakeholder interviews, moderate groups and facilitate workshops.

                      • Draft reports, present findings, and contribute to strategic thinking.

                      • Liaise with clients, suppliers, and manage budgets.

                      • Support junior talent through the internship programme.

                      • Keep your finger on the pulse of what’s happening in the world.

                    • 😀 The Candidate

                      You might already be a Research Executive ready for your next step, or an SRE seeking a better culture fit. Either way, you’ll need:

                      • 1–2+ years’ experience in an insight or research role (qual and quant).

                      • Proven ability to run elements of projects with autonomy.

                      • Strong analytical and communication skills.

                    Posted By.

                  • Cameron Maskell Headshot

                    Cameron Maskell

                    Lead Consultant

                    Research & Insight

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                      Ref 11866

                      Senior Research Executive | Healthcare Insights Consultancy.

                      • £36,000
                      • 🏛️ The Company

                        Our client is a globally recognised healthcare insight and strategy agency committed to tech-led innovation. Specialising in areas such as Oncology, Immunology, Respiratory, and Cardiovascular, they leverage AI-powered tools to deliver actionable insights. With a supportive, people-first culture and a focus on employee development, they’ve consistently been ranked among the best places to work. They’re proud to be a 100% women-owned business and passionate about driving meaningful change through data and insights.

                      • 🚀 The Opportunity

                        As a Senior Research Executive, you’ll play a pivotal role in project management and client servicing, ensuring everything runs smoothly. From drafting questionnaires and moderating interviews to presenting findings and managing relationships with clients, your work will be varied and impactful. You’ll be the “project orchestrator,” keeping everything on track and helping to deliver high-quality insights. With the guidance of senior team members, you’ll gain the experience and autonomy to lead smaller projects and contribute to reports and presentations, all while managing multiple projects at once.

                      • 😀 The Candidate

                        The ideal candidate will have:

                        • 2-3 years of experience in healthcare market research
                        • Experience in quantitative and/or qualitative research methods.
                        • Excellent project management skills.

                      Posted By.

                    • Cameron Maskell Headshot

                      Cameron Maskell

                      Lead Consultant

                      Research & Insight

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