• Hands-on scripting experience on Forsta Plus or Confirmit (Horizons)
• Strong JScript and JavaScript, ideally including converting or refactoring legacy code
• The confidence to work independently and troubleshoot without much hand-holding
• Availability to start soon. Full time is preferred, but part time will be considered.

There’s a remote interview on Teams with a short practical task. It’s quick and to the point.

You’ll choose and implement a panel or community management platform and move the existing membership onto it. You’ll set up profiling, screening and verification so the business knows exactly who its members are and can trust the data. You’ll design the engagement programme, including incentives, rewards, communications and feedback loops, so members stay active and respond when projects go live. You’ll grow membership across markets through digital recruitment, referral and partnerships with organisations that already reach affluent audiences. And you’ll work closely with the research and commercial teams so the community is ready for each upcoming project.

• Hands-on experience managing a research panel or insight community, ideally one you have built, relaunched or migrated onto a new platform

• A track record of keeping members engaged and responsive over time, and the numbers to show for it

• Experience recruiting members and running profiling, screening, quality checks and verification

• Working knowledge of panel or community platforms and the incentive tools that go with them

• Around seven years’ experience in panel management, online communities, research operations or a closely related area

• Experience with affluent, HNW or other hard-to-reach audiences, whether consumer or B2B

• Experience across international markets

• A commercial, entrepreneurial streak and ideas about where affluent consumers can be found and how to win their time

To be clear about the fit: this is a market research role. Strong candidates will come from research panels, online community agencies, insight teams that run their own panels, or expert networks. If your background is in members’ clubs, concierge, hospitality or membership sales without research panel experience, this one will not be the right match.

You’ll own a unique asset from the ground up, with real autonomy over how it is built, and work day to day alongside some of the world’s leading luxury and premium brands.

They’re looking for a Director of Client Delivery & Operations to be the final quality gate on everything they deliver — methodology, analysis, and presentation, across custom and subscription work, quant and qual alike. Their client base and project scope are growing in sophistication, including global brand tracking studies and international HNW research programmes, and this role exists to bring the senior technical oversight and delivery leadership needed to match that ambition.

You’ll also play a central role in how the business adopts AI within delivery — genuinely hands-on, not just aware of it — helping capture the efficiency AI and agentic AI can offer while managing the risks with real judgement.

– 12+ years in delivery, market research operations, or consulting operations, ideally within research, insights, analytics, or consulting

– Strong methodological grounding across quant and qual, and genuine confidence overseeing large, complex studies for senior clients

– A background rooted in custom/bespoke research rather than subscription-only work

– Real, hands-on experience with AI and agentic AI tools within a research or data context

– Proven experience leading and developing teams

– Client experience within luxury retail, banking, insurance, hospitality, or luxury-adjacent consumer brands

– An agile, entrepreneurial mindset, and a genuine interest in growing long-term with a scaling business

A competitive, market-benchmarked salary and package, including bonus, pension, and private healthcare. A hybrid working pattern based from a London office, with occasional international travel to collaborate with the wider global team. The opportunity to shape a growing, international consultancy at the leading edge of luxury and consumer intelligence.

Please note: sponsorship is not available for this role — candidates must already have the right to work in the UK.

Nicholson Glover is a specialist recruitment consultancy founded in 2002. We focus exclusively on four disciplines: Customer Research & Insight, Strategy & Innovation, Data, Analytics & AI, and Product & Technology — placing mid-to-senior professionals with agencies, consultancies, corporate teams, and venture-backed businesses.