Founded over 50 years ago, they have become one of the most recognisable brands on the planet. With over 150 stores worldwide and a turnover of more than £5bn a year, they have become one of the leading companies within the luxury retail space.

This is a fantastic opportunity to join the EMEA Customer Insights team at the heart of one of the world’s most iconic luxury brands, playing a critical role in driving customer-centric focus and strategic business growth.

Working under the Senior Manager, you will lead BAU reporting and proactive analysis of customer performance across all direct-to-consumer channels. You’ll act as a Customer Insights leader within the team and with external partners, with genuine scope to shape processes, influence senior stakeholders, and support the development of the wider team.

Key attributes of the suitable Customer Analytics Manager include:

• Experience: Degree in a numerate subject, with 6+ years’ experience in Customer Insights within Marketing and CRM, ideally within luxury/retail
• Stakeholder Influence: Proven ability to influence and present to senior stakeholders, turning complex analysis into clear, actionable recommendations
• Leadership: Strong leadership and coaching skills, with experience managing and developing a team
• Technical Skills: Skilled across Excel, SQL, and Tableau, with an interest in automation and emerging AI tools (e.g., Copilot)

Our client is a fast-growing boutique growth consultancy with a proprietary tech stack that uncovers the real drivers of portfolio company performance. They partner with leading mid-market PE funds and their portfolio businesses across B2B and B2C, and are building a high-calibre team to match their momentum

You’ll lead strategic workstreams across go-to-market, channel, product, and customer strategy. Using analytical tools, you’ll turn CRM, web, and sales data into actionable insights – then present recommendations that drive results.

Working with clients and project leads, you’ll shape strategy, enhance proprietary tools, and help build lasting business growth.

Key attributes of a suitable Analytics Consultant include:

• 2–4 years’ experience in strategy consulting, commercial analytics, or PE-related roles
• Proficient in SQL and/or Python, with strong skills in data visualisation (Tableau ideal)
• Background in segmentation, marketing analytics, or go-to-market planning
• Thrive in ambiguity and complexity, with a knack for finding the “so what”

– Design and deliver quantitative research — surveys and analysis that shape client strategy — for clients at the frontier of technology and beyond

– Turn research findings into clear, actionable recommendations for senior client stakeholders

– Use AI tools to speed up and sharpen analysis, and build on that experience to contribute to the team’s internal AI products (including podcast and newsletter tools)

– Review and sense-check AI-generated (“vibe-coded”) outputs with a critical, analytical eye

– Flex into wider comms, policy or research work as needed

**Recent examples of the kind of work you’d be doing:**

– Helping a research organisation understand what drives its reputation in AI search

– Helping a large tech company navigate a strategic governance decision

– Mapping the media conversation around a tech client’s highest-priority issue

– Helping an investor understand its positioning in the market

– Strong quantitative research experience — comfortable with survey design, data analysis and turning findings into strategic recommendations

– A decent working understanding of communications and policy, so you can operate credibly with clients and colleagues

– Comfortable writing code and reviewing others’ code (R, SPSS or Python backgrounds all welcome) — not a software engineer, but genuine coding literacy is expected

– Corporate research agency experience is a plus but not essential — we’re equally open to backgrounds in management consulting or in-house corporate insight teams

– Genuine curiosity about AI tools, and the judgement to use them critically rather than blindly

– Employee ownership — everyone shares in the firm’s success

– A twice-yearly bonus based on company and individual performance

– Private healthcare and dedicated mental health support

– 26 days’ holiday plus public holidays

– Visa sponsorship available for the right candidate

– Hybrid working, three days a week in the London office

We know profiles like this rarely tick every box on paper. If you’re excited by the role and meet most of what’s above, we’d love to hear from you — get in touch confidentially to find out more, including the client’s identity and full compensation details.

Nicholson Glover is a specialist recruitment consultancy founded in 2002. We focus exclusively on four disciplines: Customer Research & Insight, Strategy & Innovation, Data, Analytics & AI, and Product & Technology — placing mid-to-senior professionals with agencies, consultancies, corporate teams, and venture-backed businesses. Speak to us: francis@nicholsonglover.co.uk

Our client is a global streaming giant, home to some of the most iconic entertainment brands on the planet. They launched a new product, and it’s growing fast. This role sits at the heart of that growth, supporting the UK Ad Sales team with the data and insight they need to win big.

• Use BARB and TechEdge daily: scorecards, competitor context, nickable charts, regular reporting.
• Translate syndicated data (TGI, GWI, AudienceProject) into audience stories advertisers actually want to hear.
• Work alongside sales teams to build bespoke responses for individual clients and category briefs.
• Support 3rd-party campaign effectiveness studies and primary research programmes.
• Stay close to industry measurement trends, and bring that knowledge into the room.

You’re probably in a media owner, broadcaster, or commercial research environment right now. You know BARB inside out. You use TechEdge regularly. And you understand that your job isn’t just to produce analysis, it’s to help someone sell.

You’ll be a strong fit if you:

• Have hands-on BARB experience and working knowledge of TechEdge (non-negotiable).
• Can cross-tab TGI or GWI and extract a compelling insight, not just a number.
• Are comfortable presenting to senior stakeholders at agencies or advertisers.
• Understand what makes a good ad campaign, and why that matters for this role.
• Have the communication skills to back up your data fluency.

Operating internationally, the company provides research and insights services that help businesses make better data-driven decisions.

They specialise in market intelligence, competitor analysis, and sector-specific research across industries such as Finance, Asset Management, Private Equity, Tech, Management Consulting & Luxury Retail.

A high-impact role for a researcher who wants real ownership – working directly with sophisticated asset management and financial services clients, turning complex primary research into strategic insight that shapes decisions. The visibility and variety here is what larger firms rarely offer at this level.

With direct exposure to senior leadership and client relationships, the path to Director is clear and actively supported – ideal for someone ready to step up without waiting for a seat at the table.

Key attributes of the successful candidate include:

• Quantitative research expertise – survey and questionnaire design, fieldwork management, and techniques such as Conjoint, Max Diff, Segmentation, and Key-Driver Analysis
• Financial services background – a good understanding of B2B client dynamics and the strategic questions that matter in this space
• Strong communication skills — able to hold their own in client interactions, answer questions directly, and present findings with confidence and clarity
• Commercial mindset – a willingness to take on revenue responsibilities and grow into a client-facing, commercially accountable role over time

This isn’t a production design seat. You’ll be leading the application of behavioural design on client projects — translating research and BeSci insight into polished, commercially effective interventions across communications, UX, physical environments and service experiences.

You’ll also be pushing how the team works: developing new approaches, contributing to proprietary neurodesign frameworks, and helping raise the bar for junior designers around you.

Day to day you’ll be:

• Owning key sections or full deliverables on client projects, from concept through to final output
• Applying behavioural science principles across multiple touchpoints and sectors
• Presenting and defending your work directly to clients, adapting your communication style to different audiences
• Contributing to proposals and supporting the commercial pipeline
• Mentoring and supporting junior team members

You’ll have meaningful experience applying behavioural science frameworks within design work — not just awareness of BeSci, but genuine fluency in how it shapes decisions and how to make that tangible through design. You’re as comfortable in Figma as you are discussing cognitive load or choice architecture.

Specifically:

• A degree in Design, Psychology, Behavioural Science or a related field
• Proficiency in Figma and Adobe Creative Suite
• A strong portfolio of conceptually driven, behaviourally grounded work
• Proven client-facing experience — presenting, defending, building relationships
• Experience across varied touchpoints and sectors
• Curiosity about where behavioural design is heading — AI, motion, prototyping

Why this role

• Access to proprietary neurodesign frameworks and tools you won’t find in most organisations
• A genuinely multidisciplinary team — behavioural scientists, designers and strategists — working on complex, high-profile briefs for major brands
• Real professional development, not just a line in a job spec
• A culture that takes the quality of its work seriously without taking itself too seriously

Our client is an equal opportunities employer. We welcome applications from candidates of all backgrounds.

📍 Central London | Full-time | Up to £60,000

Our client is a commercial strategy and insight consultancy at an exciting inflection point. Following a significant merger, they’re building out their operational backbone — and they need someone who can bring clarity, structure, and momentum to the day-to-day running of the business.

This is a genuine career opportunity. You’ll be stepping into a business that’s growing, with real visibility and a clear path toward a senior ops role. You’ll work closely with leadership, across the full breadth of the business, and you’ll have the space to shape how things are done.

• Resourcing and capacity planning across project teams
• Freelancer management — sourcing, coordinating, day-to-day support
• BAU project coordination and process improvement
• Budget tracking and flagging overspend or missed payments
• Vendor and supplier management
• Onboarding support for new team members

You’ve got agency experience and a solid operational grounding. You’re comfortable holding lots of moving pieces at once, you communicate clearly, and you know how to prioritise when everything feels urgent. You’re ambitious — this isn’t a role you want to stay in forever, and that’s exactly the point.

Experience coordinating qualitative research projects (setting up interviews, managing fieldwork logistics) would be a real bonus.

They are one of the biggest companies in Europe, working across multiple offerings from TV to Mobile and Broadband. With over 20 million customers worldwide, they are one of the leaders in the media and entertainment space.

You will lead end-to-end analytics projects across key business areas including TV, streaming, connectivity and VIP, helping shape data-driven decisions that support consumer strategy and commercial priorities.

You will translate complex analytical outputs into compelling, commercially relevant stories, partnering closely with stakeholders from problem definition through to delivery.

The Candidate

Key attributes of a suitable Analytics Manager include:

• Proven experience using analytics to influence commercial or strategic decisions, with a strong track record of communicating insight clearly to senior stakeholders.
• Advanced SQL skills with hands-on experience querying large-scale customer, transactional or behavioural datasets to deliver high-impact analysis independently.
• Experience applying advanced analytical techniques and a curiosity to continue developing your toolkit, with exposure to programming languages such as Python or R being an advantage.

A boutique qualitative research agency that punches well above its weight. They work with major brands, including household names in FMCG, on communications strategy across EV, financial services, health & wellbeing, and retail. The team is small, expert, and genuinely collaborative. Think tight briefs, shorter sessions, smart thinking, and a culture where your voice is heard.

🗂️ Leading projects end-to-end, from proposal through to ‘So What’
🎙️ Moderating across a range of qual methodologies (often paired sessions rather than large groups)
🤝 Building and owning direct client relationships
🌱 Contributing to new business by nurturing existing contacts
👩‍🏫 Mentoring junior team members and supporting their development

• You’re an established AD with a strong track record in qual research
• You manage your own workload, take pride in your analysis
• You know how to turn findings into genuinely useful strategic thinking.

An independent global insight, research and strategy consultancy with behavioural science at its core. With offices across the globe, they work with some of the world’s most recognisable brands – helping them better understand and influence consumer behaviour. You’ll work with cutting-edge behavioural science tools, apply rigorous BE frameworks on every project, and operate in a culture that genuinely invests in your growth.

No two weeks look the same. You could be exploring search behaviour for a global tech giant, shaping comms around weight loss medication, or running innovation workshops for a major media brand. You’ll manage projects end-to-end, lead junior team members, present to clients, and apply behavioural science thinking to everything you do.

• 3–6 years’ agency-side experience in a predominantly qual role
• Confident moderator across multiple methodologies including online
• A genuine curiosity about behavioural science and human behaviour
• Consumer research background essential